At Momsie Co we guarantee a 24-hour refund from time of order. If you also receive products that have been damaged, you must contact us by email with proof of damage. If products have been damaged through 3rd party carriers, we will work with you on a partial refund. You must have proof, Momsie co also, packed your orders with care, we will have pictures of the boxes and products for documentation before the package leaves our hands, in order to best serve you!